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Online Order Process
Currently our website is designed to assist with your Quote processing needs.
Benefits of our online quote processing includes:
From QUOTE to ORDER
Benefits of our online quote processing includes:
- No longer need to manually add products to paper form
- Add desired products directly to your cart
- Expedites the quote process
- Order error reduction
From QUOTE to ORDER
- Customer places products into cart
- Customer submits quote request
- Customer Service reviews quote
- Customer Service sends Customer final quote confirmation for review/approval
- Upon Customer approval, Customer Service places order
- Order items are picked, packed, and labeled to ship
- Products shipped
- Products delivered
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Online Order Processing Frequently Asked Questions
Here are a section of questions we get that we think you might find helpful. If something isn't answered please reach out via Live Chat, when available, or use our contact page
Q: How do I create an account on the website?
A: Click on Login to My Account in the site header and click on access now. It is recommended that you use your company or business email address for your registration.
Q: Can I edit my account information?
A: No, not at this time. Please contact our Customer Service team to update your account information.
Q: Do I need to register on eraqc.com to buy products online?
A: Yes, all users who want to make a purchase must have a shop account on eraqc.com
Q: Why can't I see product prices?
A: You must have a shop account on eraqc.com and be logged in to see product pricing.
Q: Can I have multiple registrations on eraqc.com?
A: Your email address is your unique identifier on eraqc.com. Every email address may only have one registration.
Q: Am I able to place an order via eCommerce or just a quote request?
A: Currently, the website only supports quote requests, but we will continue to enhance the website until full ordering capabilities are possible.
Q: Why am I not able to proceed to Checkout?
A: Your eraqc account may be enabled to order products online. There are multiple reasons why your account may be not be enabled. Customers with this experience should contact our Customer Service team for assistance.
Q: When will I receive my final quote confirmation?
A: You should receive your final quote confirmation within 24 hours of placing your quote request.
Q: Why is my final quote number different than the quote number I received while placing my quote?
A: The final quote number is assigned by the Customer Service team once they review your online quote and email you your final quote confirmation. Once you approve the final quote, they will create the order and send you a confirmation.
Q: What is the difference between my final quote confirmation and order confirmation?
A: Your final quote confirmation is issued by Customer Service for your review. You will receive an order confirmation after Customer Service has converted your approved quote into an order.
Q: How come the price varies from what I see on the website vs my final order confirmation?
A: The final order confirmation includes your account pricing if applicable. The price on the website is list price.
Q: How do I see my account pricing?
A: Currently, only list price is available on the website. However, when you receive your final quote confirmation from customer service, your account pricing will be applied.
Q: Why don't I see shipping and handling on my quote?
A: Shipping and handling are added to the final quote confirmation by Customer Service.
Q: What is the PT account number and where do I find it?
A: The PT account number is the number that is tied to your eDATA login credentials. It can be found with your eDATA information or by contacting our Customer Service team.
Q: Do I need to provide a PO number while placing my quote request?
A: No, you do not, but it will accelerate the quote to order process. You can also provide that information to our Customer Service team when they send you a confirmation.
Q: Can I use a credit card for my quote request?
A: Yes, but not currently on the website. Please make a comment in the Comment field and a customer service team member will contact you via phone to acquire your card number.
Q: Is tax/handling/freight calculated in my quote?
A: No, it is not on the online quote. The final quote and order confirmations will include that information.
Q: How do I update/edit my Quote request or order?
A: Please contact our Customer Service team to update or edit your quote request or order.
Q: If I leave the site and come back, will my Shopping Cart still contain the products I added?
A: Yes, items will remain in your cart until you remove them. Additionally, you can create a template of your order and retrieve that template in My Account at any time.
Q: How do I find products?
A: All orderable products can be accessed from the search bar in the site header or from our Products page. Orderable products may also be found via product pages on eraqc.com.
Q: Why are some products missing images?
A: We have tried to ensure that a good portion of products have at least one standard image. We are constantly working to update our product listings with more images.
Q: My question isn't here, what should I do?
A: Please pose your question to info@eraqc.com or utilize the Live Chat option on the website which is available Monday-Friday from 6:00AM to 5:00PM (MT). Or call us at 800-372-0122 or 303-431-8454.
Q: How do I create an account on the website?
A: Click on Login to My Account in the site header and click on access now. It is recommended that you use your company or business email address for your registration.
Q: Can I edit my account information?
A: No, not at this time. Please contact our Customer Service team to update your account information.
Q: Do I need to register on eraqc.com to buy products online?
A: Yes, all users who want to make a purchase must have a shop account on eraqc.com
Q: Why can't I see product prices?
A: You must have a shop account on eraqc.com and be logged in to see product pricing.
Q: Can I have multiple registrations on eraqc.com?
A: Your email address is your unique identifier on eraqc.com. Every email address may only have one registration.
Q: Am I able to place an order via eCommerce or just a quote request?
A: Currently, the website only supports quote requests, but we will continue to enhance the website until full ordering capabilities are possible.
Q: Why am I not able to proceed to Checkout?
A: Your eraqc account may be enabled to order products online. There are multiple reasons why your account may be not be enabled. Customers with this experience should contact our Customer Service team for assistance.
Q: When will I receive my final quote confirmation?
A: You should receive your final quote confirmation within 24 hours of placing your quote request.
Q: Why is my final quote number different than the quote number I received while placing my quote?
A: The final quote number is assigned by the Customer Service team once they review your online quote and email you your final quote confirmation. Once you approve the final quote, they will create the order and send you a confirmation.
Q: What is the difference between my final quote confirmation and order confirmation?
A: Your final quote confirmation is issued by Customer Service for your review. You will receive an order confirmation after Customer Service has converted your approved quote into an order.
Q: How come the price varies from what I see on the website vs my final order confirmation?
A: The final order confirmation includes your account pricing if applicable. The price on the website is list price.
Q: How do I see my account pricing?
A: Currently, only list price is available on the website. However, when you receive your final quote confirmation from customer service, your account pricing will be applied.
Q: Why don't I see shipping and handling on my quote?
A: Shipping and handling are added to the final quote confirmation by Customer Service.
Q: What is the PT account number and where do I find it?
A: The PT account number is the number that is tied to your eDATA login credentials. It can be found with your eDATA information or by contacting our Customer Service team.
Q: Do I need to provide a PO number while placing my quote request?
A: No, you do not, but it will accelerate the quote to order process. You can also provide that information to our Customer Service team when they send you a confirmation.
Q: Can I use a credit card for my quote request?
A: Yes, but not currently on the website. Please make a comment in the Comment field and a customer service team member will contact you via phone to acquire your card number.
Q: Is tax/handling/freight calculated in my quote?
A: No, it is not on the online quote. The final quote and order confirmations will include that information.
Q: How do I update/edit my Quote request or order?
A: Please contact our Customer Service team to update or edit your quote request or order.
Q: If I leave the site and come back, will my Shopping Cart still contain the products I added?
A: Yes, items will remain in your cart until you remove them. Additionally, you can create a template of your order and retrieve that template in My Account at any time.
Q: How do I find products?
A: All orderable products can be accessed from the search bar in the site header or from our Products page. Orderable products may also be found via product pages on eraqc.com.
Q: Why are some products missing images?
A: We have tried to ensure that a good portion of products have at least one standard image. We are constantly working to update our product listings with more images.
Q: My question isn't here, what should I do?
A: Please pose your question to info@eraqc.com or utilize the Live Chat option on the website which is available Monday-Friday from 6:00AM to 5:00PM (MT). Or call us at 800-372-0122 or 303-431-8454.